Client portal
How to provide Fixed Term Deposit maturity instructions in the client portal
Tell the treasury team whether to settle, roll over or partially roll over an eligible deposit.
Written by Katrin Erb Updated Published Submit the maturity outcome you want for an eligible Fixed Term Deposit so the treasury team can process the instruction in Flinq.
Before you start
The deposit must be your own portal request and show that it is approaching maturity.
Confirm whether the client wants the proceeds returned, reinvested in full or partly returned.
For a rollover, confirm the new term and whether to compound the estimated interest. For a full rollover, also confirm any additional top-up. For a partial rollover, confirm the amount to return.
Provide the instruction
In the client portal, open FTD Requests and select the maturing deposit.
Select Provide maturity instructions. If an unprocessed instruction already exists, select Amend maturity instructions.
Under What should happen at maturity?, choose one outcome:
Settle returns the maturity proceeds through the existing funding route.
Rollover reinvests the deposit. Choose whether to Compound the interest into the new deposit, optionally enable Add a top-up from the original funding source and enter the Top-up Amount, then choose the New Term.
Partial Rollover reinvests part of the maturity proceeds. Choose whether to compound interest, choose the New Term and enter the Amount to Return to the Funding Account. The amount must be greater than zero and less than the available maturity proceeds.
Review the Summary, including estimated principal, interest, cash management charge, amount returning and amount rolling.
Select Submit instruction.
What happens next
Flinq records the instruction and notifies authorised treasury reviewers. The request shows that the instruction is submitted and awaiting processing. You can amend it while it remains unprocessed; after treasury processes it, the instruction becomes read-only.
The treasury team completes the normal maturity workflow and confirms final amounts. Use the request's status and maturity-instruction summary to follow progress.
The action is unavailable
Provide maturity instructions appears only for the portal user who originally submitted the request, while the deposit is Maturing and the instruction has not been processed. If any of those conditions no longer apply, contact the treasury team through your approved channel instead of submitting a second instruction.
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